Frequently Asked Questions

Getting Started

How can I sign in as a parent?

To sign in as a parent, you will need to install the Acellus App on your computer or device. Once installed, launch the App and select the option to sign in as a parent. Select the option to create a new Soft-token and enter the same email address that you used when setting up your parent account. You will need to create a PIN, which should be a password that you can remember. You will need to install the Acellus App and a new soft-token on each device where you plan to sign in as a parent.

How can I find my student’s user ID and password?

Your student’s 10-digit Acellus ID and password will be provided at the time you register your student. A copy of the sign-in details will be sent to your email address.

You can retrieve a student’s ID and password by signing in as a parent through the Acellus App. Once signed in, select the name of the student and then select “Edit Student Account,” which is found in the upper-right corner of the page. You will see the student’s Acellus ID and password listed on the page that appears next.

Can I create my own user ID and Password for a student?

You can create your own user ID and password for a student by setting up an Easy Sign In. For security reasons, the Easy Sign In will need to be configured on each device where the student will be signing in.

To begin, launch the Acellus App and select “Set Up Student Easy Sign In.” You will need to enter your student’s original 10-digit Acellus ID and password in order to configure an Easy Sign In.

Can I request a course change for my student?

Students will be placed into core classes automatically based on placement tests.  (These will be available when the student first signs into their account.)  In addition, parents may select up to two recommended elective courses when enrolling their student.

To request a course change, parents can message the teaching staff directly through their account or contact our Support Team for assistance submitting a request.

To submit a request through a parent account, complete the following steps:

  1. Sign into your parent account using the Acellus App.
  2. Select a student to view.
  3. Select the Messages tab.
  4. Create a new message with your request, select any course from the drop down menu, and click send.

All course change requests will be reviewed by our teaching staff.  They will usually respond in 1-3 school days or less.

Enrollment and Billing

How do I cancel my account?

To cancel your account, complete the following steps:

  1. Sign into your parent account using the Acellus App.
  2. If you need to print out student records or reports, we recommend that you do so now, before you cancel your account. (Select student names to access the records and reports.)
  3. Select the “Manage Account” button.
  4. Select “Pause” next to the name of each student that you wish to de-activate.

If all students are paused, your account will not be billed for any future payments. Any work completed by your student will be archived and saved in case you decide to re-activate the account.

How can I update my billing information?

To update the payment information on a parent account, complete the following steps:

  1. Sign into your parent account using the Acellus App.
  2. Select the “Manage Account” button.
  3. Select “Change Payment Method” to update your payment information.

Do you offer a free trial period?

Acellus Academy does not offer a free trial period. Sample video lessons and detailed information regarding the program are available on the website.
Parents who have subscribed are welcome to cancel their subscription if they feel that the program is not meeting their child’s needs. Any payments made prior to the time of cancellation are non-refundable.

Why is my student receiving a message that their account is not financially approved?

If you receive a message that says your student is not financially approved, it means that a payment needs to be made for your student to continue their coursework in Acellus. Please sign into your parent account and process a payment by completing the following steps:

  1. Sign into your parent account using the Acellus App
  2. Select the “Manage Account” button.
  3. Select the option to process a payment.

High School

Is Acellus Academy accredited?

Acellus Academy is Fully Accredited by the Accrediting Commission for Schools, Western Association of Schools and Colleges – a regional accreditation agency. For more information, please see Accreditation and Affiliations.

How do I request a transcript from Acellus Academy?

Parents may request transcripts through the parent interface.  The transcript will be sent via email as a PDF to the email address specified by the parent.  This can be used to send transcripts directly to other schools and universities.  Follow the steps below to request a transcript:

  1. Sign into your parent account through the Acellus App
  2. Select Manage Account
  3. Click Request Transcript
  4. Select the student and enter the recipient email address
  5. Once you have submitted the request a transcript will be sent to the email specified.

Note:  Only completed courses will be shown on the transcript.  Parents may print the student Report Card or other reports in the parent interface if they wish to show progress on partially completed courses.

Will my student receive a high school diploma from Acellus Academy?

Acellus Academy is a K-12 online private school that offers two high school diploma pathways:

  • The Standard High School Diploma pathway aligns to the minimum credit requirements for graduation set by the State of Missouri. This option is recommended for students who plan to attend a community college or directly enter the workforce after high school.
  • The High School Graduation with Honors pathway is a more rigorous program of study which is recommended for students who plan to apply to competitive four-year colleges with more stringent admissions requirements.

For more information, please see Graduation Requirements.